The Minister of economic development of Russia M. Oreshkin at a meeting in Moscow region considered the results of the joint pilot project of “single window” (Multifunction center or MFC) with the Federal tax service of Russia (FTS), and also commented on the preliminary results of MFC system in Russia.
The connection of tax authorities to the MFC not only simplified the procedure of obtaining certificates of indebtedness of citizens, but also significantly increased the amount of revenues in the budget.
Starting from 01 February 2017 in the advanced regions the implementation of the system is connected to the passport offices and traffic police (receipt and exchange of passports and driver license is available). The functioning of this system is limited by the “unwillingness of regional police departments to increase the convenience of access to public services for citizens”, – is announced in the official press release of the Ministry.
At the moment there is a proposal on public-private partnership in the creation of the MFC. Outsourcing MFC organizations today are hampered by the high input requirements, which the Ministry has promised to revise. M. Oreshkin noted that: “the Government will actively move towards the simplification of the conditions of work with government agencies to citizens and businesses.”
At the beginning of 2016 in Russia, there were 2’684 centres and 10’130 MFC offices. They are in responsibility of the Ministry of economic development, which conducts quarterly monitoring of the MFC for 8 indicators and their ranking. The results of the monitoring of the MFC in the fourth quarter of 2016, show the best public service centers placed in Voronezh, Moscow and Lipetsk region.
In accordance with the RF government Resolution No. 64, by December 2017 all MFC offices will be connected to the automated system of monitoring the quality of services provided.